Returns & Refunds

Returns and Claims

Subject to the conditions summarised below, all damaged products will be replaced by us at no cost to you the customer. We reserve the right to make a partial refund to the value of a small number of damaged items.

If you accept the goods but find the goods are damaged, a digital photograph of the products will be required before any replacements will be sent or partial refund to the value of any damaged items can be made.

All claims for damage or non-delivery must be received in writing within 7 days with photographic or quantitative proof. 

Deliveries that are accepted must be signed for "Damaged" or "Unchecked" in order for a claim to be pursued.

If the goods are rejected when delivered due to damage they will be inspected upon their return to the depot. If the goods are not damaged the customer will be required to pay for their redelivery.

If you do not wish to receive the goods and they are returned, at your own expense, a credit will be issued minus a restocking fee and the original delivery charge. Returns must be received back to our warehouse, within 14 days of receipt of the order. 

Pallets & Packaging

Pallets and packaging are suitable for usual conditions of transport on the United Kingdom mainland, or for delivery to UK Port but no other warranty is given in relation to pallets or packaging.

As some of our goods are fragile and being delivered by a third party we cannot guarantee the goods will arrive as they have left our premises.

All products are packed according to their shipping type and with sufficient packing. All care is taken by the couriers or pallet delivery companies to deliver the products in good condition.

Delivery Failure

If you fail to take delivery without reasonable cause, and the goods are returned to us, the order will be considered cancelled and you will be charged a restocking fee or if agreed in writing we may re-deliver, but we are entitled to charge a re-delivery fee.

If the goods are returned and there is no contact made with us, the payment for the goods will be refunded less the original cost of carriage and the restocking fee.

The restocking fee is an amount which is decided by us at our discretion but will not be in excess of 15% of the total order.  

If you fail to take delivery of the goods or any part of them on the due date and do not provide any instructions or documents required to enable them to be delivered on the due date you will pay us any costs incurred including storage, redelivery charges or insurance charges.

If you do not wish to receive the goods and they are returned, at your own expense, a credit will be issued minus the restocking fee and the original delivery charge. 

Returns must be received back to our warehouse, within 14 days of receipt of the order.