Parcels & Pallet Delivery
An order for items packed in up to 8-10 boxes, depending on overall weight (normally under 100Kg), will most likely be sent on combined parcels delivery service. All parcels deliveries are with a 3rd Party Courier Service DPD or APC.
An order for items packed in 10 or more boxes, depending on overall weight (normally over 100Kg), will likely be sent out on a wooden pallet delivery service. All pallet deliveries are made by a 3rd Party Carrier Service on the Nationwide PalletForce Network.
Each Parcels Courier or Pallet Carrier Service has their own special ways of operating and you will receive a further notice from us, on confirmation of your order, as to what to expect and how to prepare for the delivery.
Meanwhile, here is some brief information, explaining what you can normally expect with the overall process and estimated lead times for the picking and shipment of your items from the warehouse and ultimately the delivery to your address.
PARCELS DELIVERY SERVICE:
Shipment from the warehouse
Economy service
If you have selected "Mainland UK 2-3 Business Days" delivery service, the picking time for despatching your items from the warehouse is normally up to 2 working days (Monday - Friday excluding bank holidays).
Premium service
If you have selected "Mainland UK 1-2 Business Days" delivery service and placed your order by 10am we would normally aim to despatch your items from the warehouse the same working day (Monday - Friday excluding bank holidays) for delivery the next working day. Later than 10am your items will most likely be sent out the following working day.
Delivery following shipment:
This is normally the next working day after despatch from the warehouse and during normal business hours Monday to Friday between 8am and 5.30pm.
Changes to normal service:
These are only normal estimated times for picking, despatch and delivery. Circumstances may mean the order is shipped and/or delivery comes sooner or later, so you need to be ready and prepared to accept delivery once you have received the order confirmation from us.
Exceptions:
Please note that deliveries to Ireland and N. Ireland and some postcodes in Scotland may take longer.
Notification of despatch:
If you have provided an email address, you will normally receive an email to notify you that your items have been sent out for delivery with the tracking number. If no email address has been provided you may receive notification by SMS text.
For bespoke orders, we will normally aim to notify you by email when the parcels have been sent out.
Notification of delivery:
If you have provided a mobile (not landline) contact number, you should receive a text with up to a 1- 3 hour time slot for delivery on the day (depending on the courier service), but it cannot be changed and sending this text can never be guaranteed.
Receipt on delivery:
A signature is normally required on delivery. If you cannot be available at the location throughout the days you are expecting to receive the delivery, you have the option of nominating a safe place outside your property for the parcels to be left e.g. in the porch or garage (at your own risk) or with a neighbour or you can contact us to request a delivery either before 10am or before 12 noon.
Any of these options need to be agreed with us before the items have been shipped from the warehouse and there is an extra charge for the timed options from the courier..
Before 10 am £14.00 + vat 20%
Before 12 noon £17.00 + vat 20%.
Economy or premium service does not include delivery at weekends. It may be possible to deliver on a Saturday but this will incur an additional charge which will be quoted on request.
PALLET DELIVERY SERVICE:
Shipment from the warehouse
Economy service
If you have selected "Mainland UK 2-5 Business Days" delivery service, the picking time for despatch from the warehouse is normally 2 working days (Monday - Friday excluding bank holidays).
Premium service
If you have selected "Mainland UK 1-2 Business Days" delivery service and placed your order by 10am we would normally aim to despatch your items from the warehouse the same working day (Monday - Friday excluding bank holidays) for delivery the next working day. Later than 10am your items will most likely be sent out the following working day.
Delivery following shipment:
Economy service
This is normally up to 2 working days after despatch from the warehouse, so you need to ensure someone is at the location to receive the delivery during normal business hours Monday to Friday between 8am and 5.30pm.
Premium service
This is normally the next working day after despatch from the warehouse, so you need to ensure someone is at the location to receive the delivery during normal business hours Monday to Friday between 8am and 5.30pm.
Exceptions:
Deliveries to Ireland and N. Ireland and some postcodes in Scotland take longer.
Changes to normal service:
These are only normal estimated times for picking, despatch and delivery. Circumstances may mean the order is shipped and/or delivery comes sooner or later, so you need to be ready and prepared to accept delivery once you have received the order confirmation from us.
Notification of shipment:
For orders placed online you will normally receive a notification that your items have been sent out with the consignment number and a URl link to track the delivery on the day it is on the lorry for delivery from the local depot..
For bespoke orders, we will normally aim to notify you by email when the pallet has been sent out with the consignment details.
You will not receive a tracking number or time slot for the delivery in the same way as you may be used to with parcels deliveries.
If you cannot be available at the location throughout the days you are expecting to receive the delivery, you can nominate a safe place for the pallet to be left or contact us to request a timed delivery. The following options need to be agreed in advance of shipment and will incur an additional charge with PalletForce to be paid in advance..
Costs of additional delivery options:
Specified time delivery - £20.
Before 10am - £30
Before 12 noon - £10
3 hr time slot - £10
These additional charges are subject to vat 20%.
The delivery:
The driver will normally require a receipt on delivery and will normally offload the pallet onto the kerbside and will not take the pallet away.
If you do not have a fork lift truck, please let us know the lorry will need to be fitted with a tail lift and pump truck for offloading.
Please also notify us when placing your order if there are any access, weight limits or parking restrictions or other special delivery instructions to the location address.