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Refund Policy
Returns and Claims
Unless otherwise agreed, all pallets used for the delivery of goods will be invoiced at the then current price and must be paid for by the due date.
All claims for damage or non-delivery must be received in writing within 7 days with photographic or quantitative proof. Deliveries that are accepted must be signed for "Damaged" or "Unchecked" in order for a claim to be pursued.
Unless otherwise agreed, pallets may be returned (provided they are in good condition) to us or our supplier in such minimum quantities as we shall agree and a credit at their invoiced value will be raised accordingly.
Pallets and packaging are suitable for usual conditions of transport on the United Kingdom mainland, or for delivery to UK port but no other warranty is given in relation to pallets or packaging.
As some of our goods are fragile and being delivered by a third party we cannot guarantee the goods will arrive as they have left our premises
All products are packed according to their shipping type and with sufficient packing. All care is taken by the couriers or pallet delivery companies to deliver the products in good condition.
If the goods are rejected when delivered due to damage they will be inspected upon their return to the depot. If the goods are not damaged the customer will be required to pay for their redelivery.
If the customer accepts the goods but finds the goods are damaged a digital photograph of the products in the box will be required before any replacements will be sent.
All Damaged products will be replaced by the supplier at no cost to the customer.
If the customer does not wish to receive the goods and they are returned they will be charged a restock fee.
